FAQ & HELP CENTER

Memory Row is your digital footlocker for sports memories. It's a social platform designed for sports fans who want to capture, organize, and share their live game experiences.

What can you do with Memory Row?

Track Every Game You Attend

Log the games you attend with photos of your tickets and seat views. Record scores, add notes about memorable moments, and build a comprehensive history of your sports journey.

Create Trading Cards

Transform your game photos into premium digital trading cards. Choose from dozens of templates ranging from classic vintage styles to modern designs.

Earn Badges

Unlock achievements as you attend more games. Earn badges for visiting new venues, attending rivalry games, witnessing historic moments, and showing loyalty to your favorite teams.

Connect with Fellow Fans

Follow other sports fans, share your memories through posts, and engage with a community that shares your passion. Use hashtags to join conversations and discover content from games you care about.

Build Your Collection

Your Collection tab is your trophy case. View your earned badges, browse your trading card collection, and track your progress toward new achievements.

Who is Memory Row for?

Memory Row is for anyone who loves attending live sports events:

• Die-hard fans who never miss a home game
• Casual fans who catch a few games each season
• Stadium collectors visiting venues across the country
• Parents documenting their kids' sports experiences
• Friends who want to remember game days together

Whether you're tracking your 5th game or your 500th, Memory Row helps you preserve and celebrate every experience.

Getting started with Memory Row takes just a few minutes. Here's how to create your account.

Signing Up

1. Install Memory Row from the store or test link available to you 2. Open the app and swipe through the welcome screens (or tap **Skip**) 3. Choose your sign-up method: - **Sign in with Apple** -- Uses your Apple ID for quick, secure sign-up - **Sign up with Google** -- Uses your Google account - **Email & Password** -- Create an account with your email address and password (minimum 8 characters)

Verifying Your Age

All users must provide their date of birth during sign-up.

• **If you sign up with email:** You'll enter your date of birth on the sign-up screen before creating your account.
• **If you sign up with Apple or Google:** You'll be asked to complete your date of birth on a separate screen after signing in.

**Age Requirements:**

• **Under 13:** You are not eligible to use Memory Row.
• **Ages 13-17:** You'll need to provide a parent or guardian's email address. We'll send them a verification email to approve your account. If your parent already has a Memory Row account, they may also get a push notification that opens the approval screen in the app. Your account will be in a pending state until your parent approves (they have 48 hours to respond). While waiting, you can check the status or sign out and try later.
• **18 and older:** No additional verification needed.

What's Next?

Once your account is created, you'll be guided through:

1. Setting up your profile (first name, last name, username) 2. Selecting your favorite teams

You can skip the team selection step and do it later if you prefer to explore the app first.

Tips for Your Account

• Use a valid email address you have access to for account recovery
• If using Apple or Google Sign-In, your account is protected by their security features
• Your username must be unique and can be changed later in settings
• You must agree to the Terms of Service and Privacy Policy to create an account

Your Memory Row profile includes a unique feature: a personal trading card that represents you in the app. Here''s how to set it up.

Basic Profile Information

During setup, you''ll enter:

• **First Name** -- Your first name (required)
• **Last Name** -- Your last name (required)
• **Username** -- Your unique @handle, shown as "Your sports nickname" (required, 3-50 characters). The app checks availability in real time.
• **Hometown** -- Where you''re from (optional)
• **School** -- Your high school, college, or alma mater (optional)

A privacy notice reminds you that you can adjust privacy settings later. With a private profile, only your username and profile photo are visible to others.

Adding Your Profile Photo

Tap the profile photo area to add your picture. This photo will appear on the front of your trading card and throughout the app.

Tips for a great profile photo: - Use a clear, well-lit image - Square photos work best - Show your team spirit with jerseys or gear

Your Personal Trading Card

Your profile is displayed as an interactive trading card that flips between front and back:

**Front of Card:** - Your profile photo - Custom text overlay (your name or nickname) - Customizable text color and font

**Back of Card:** - Your bio - Stats (games attended, venues visited, badges earned, etc.) - Links to your connected social profiles (Instagram, TikTok, Threads, X)

Customizing Your Card

To customize your card''s appearance:

1. Go to your **Profile** tab 2. Tap **Settings** 3. Select **Customize Card** 4. Adjust these settings: - **Text Color** -- White or black text overlay - **Font Style** -- Modern (system font), Athletic (Impact), or Vintage (American Typewriter)

Editing Your Profile Later

You can always update your profile by:

1. Tapping the **Profile** tab 2. Tapping **Settings** 3. Selecting **Edit Profile** 4. Making your changes and saving

Selecting your favorite teams helps personalize your Memory Row experience. You''ll see relevant content in your feed and get notifications about upcoming games.

Choosing Teams During Setup

After creating your profile, you''ll be prompted to select your favorite teams:

1. Browse teams by sport (Baseball, Basketball, Football, Hockey, Soccer, Cricket) 2. Tap on a league to see available teams 3. Tap on teams to add them to your favorites 4. Continue when you''ve selected your teams

You can skip this step and add teams later if you prefer.

Supported Leagues

Memory Row supports teams from:

• **MLB** -- Major League Baseball
• **MiLB** -- Minor League Baseball (AAA, AA, High-A, Single-A)
• **NBA** -- National Basketball Association
• **WNBA** -- Women''s National Basketball Association
• **NFL** -- National Football League
• **NHL** -- National Hockey League
• **MLS** -- Major League Soccer
• **International Soccer** -- Top European and world clubs
• **NCAA** -- College sports across conferences

Managing Your Teams Later

To add or remove favorite teams:

1. Go to your **Profile** tab 2. Tap **Settings** 3. Select **My Teams** 4. Add new teams or remove existing ones

How Favorite Teams Affect Your Experience

Your selected teams influence:

• Upcoming games shown on your Home tab
• Suggested content in your feed
• Badge progress for team loyalty achievements
• Game day notifications (if enabled)
• Stadium Passport tracking

Memory Row is organized into five main tabs at the bottom of your screen. Here''s what you''ll find in each one.

Home Tab

Your home base for social activity:

• **Upcoming Games** -- A widget showing scheduled games for your favorite teams with quick attendance marking
• **Activity Feed** -- Updates from fans you follow, including games added, badges earned, milestones, posts, and more
• **Discover** -- Tap the magnifying glass icon (top right) to find and follow other fans

Pull down to refresh your feed and see the latest content.

Games Tab

Your complete game attendance history with three views:

• **Recap** -- Cards showing each game with photos, teams, scores, and dates
• **Map** -- See all the venues you''ve visited on an interactive map
• **Passport** -- Collect venue "stamps" organized by league (MLB Passport, NFL Passport, etc.) and track your stadium bucket list progress

Switch between views by tapping the **RECAP**, **MAP**, or **PASSPORT** text buttons at the top of the tab.

Tap the **+** button to add a new game to your collection.

Create Tab

Your hub for creating content:

• **Memory** -- Add a new game to your collection and earn badges
• **Card** -- Turn your game photos into custom trading cards
• **Post** -- Share your sports memories with fellow fans
• **Autograph** -- Add signatures to your photos and memorabilia
• **Vault** -- Your personal collection of saved autographs

Collection Tab

Your trophy case for achievements:

• **Badges** -- View earned badges and progress toward new ones
• **Cards** -- Browse your trading card collection

Filter badges by category or rarity to find specific achievements.

Profile Tab

Your personal space:

• View your trading card (tap to flip between front and back)
• See your stats (games, venues, badges, followers, etc.)
• Access settings and preferences
• Share your profile card with others

Quick Tips

• Switch between Recap, Map, and Passport views in the Games tab
• Pull down on most screens to refresh content
• Tap the magnifying glass icon for Discover and search
• The app can auto-detect when you''re near a stadium and prompt you to log your game

Forgot your password? No worries -- you can reset it quickly via email.

How to Reset Your Password

1. Open the Memory Row app 2. On the sign-in screen, tap **Forgot?** (next to the password field) 3. Enter the email address associated with your account 4. Tap **SEND RESET LINK** 5. Check your email for a password reset link 6. Tap the link and follow the instructions to create a new password 7. Return to the app and sign in with your new password

Tips

• If you don''t see the email, check your spam or junk folder
• Make sure you''re entering the same email you used to sign up
• If you signed up with Apple or Google, you don''t have a Memory Row password -- use those sign-in options instead
• For security, reset links expire after a set time. If yours has expired, request a new one

Still Having Trouble?

If you can''t access your email or continue to have issues, contact support through the Help Center for assistance.

Every game you attend deserves to be remembered. Here''s how to add a game to your Memory Row collection.

Starting a New Game Entry

You can add a game in several ways:

**From the Create Tab:** 1. Tap the **Create** tab 2. Select **Memory** 3. Follow the 4-step check-in wizard

**From the Games Tab:** 1. Tap the **Games** tab 2. Tap the **+** button 3. Follow the 4-step check-in wizard

**From Venue Detection:** If you''re near a stadium, the app may show a banner saying "You''re at [Venue Name]" with a **LOG THIS GAME** button. Tap it to start checking in with your venue pre-filled.

The 4-Step Check-In Wizard

Memory Row walks you through four stages when adding a game:

**Step 1: Ticket Upload** Upload a photo of your ticket -- whether it''s a physical stub, mobile ticket screenshot, or any proof of attendance. You can skip this step and add a ticket photo later.

**Step 2: Game Details** Enter the details about the game: - Select the **sport** (Baseball, Basketball, Football, Hockey, Soccer, or Cricket) - Choose the **league** - Pick the **home team** and **away team** (search or browse) - Set the **date** you attended - Select the **venue** (often auto-filled based on the home team) - Add the **final score** (optional) -- you can also mark overtime, extra innings, or extra time depending on the sport - Add **notes** about memorable moments (optional) - Tag **friends** who attended with you (optional)

**Step 3: Seat View** Upload a photo taken from your seat showing the field, court, or arena. You can also enter your **seat section** here (e.g., "Section 214, Row F").

**Step 4: Confirmation** Review all your game details and tap **Save** to add the game to your collection. You may earn badges or unlock achievements when you save.

After Saving

Once saved, your game appears in the Games tab immediately. The app will automatically update your Passport stamps and badge progress based on the game you added.

Tips

• Add games as soon as possible while details are fresh
• You can always edit game details later
• Even games from years ago can be added -- build your complete history
• If you''re at the stadium, the app may auto-detect the venue for you

Photos bring your game memories to life. Memory Row lets you attach two types of photos to each game.

Types of Game Photos

**Ticket Photo** A photo of your ticket, whether it's a physical ticket, mobile ticket screenshot, or ticket stub. This documents your proof of attendance.

**Seat View Photo** A photo taken from your seat showing the field, court, or arena. This captures your perspective of the game.

Adding Photos When Creating a Game

During the game creation process:

1. When prompted for photos, tap **Add Ticket Photo** or **Add Seat View** 2. Choose a photo from your camera roll 3. Crop or adjust if needed 4. Confirm your selection

Adding Photos to an Existing Game

If you saved a game without photos:

1. Go to the **Games** tab 2. Find and tap on the game 3. Tap **Edit** 4. Tap on the photo areas to add images 5. Save your changes

Composite Image

Memory Row can create a composite image combining your ticket and seat view into a single shareable graphic. This is automatically generated when you have both photos.

Photo Tips

• Screenshot mobile tickets before they expire
• Take your seat view photo before the game starts for an unobstructed view
• Good lighting helps—daytime games photograph better
• Keep physical ticket stubs flat when photographing to avoid glare

Photo Privacy

Your game photos follow your privacy settings. If your games are set to private, your photos won't be visible to others. You can also mark individual games as private or public.

Made a mistake or want to add more details? You can edit any game in your collection.

How to Edit a Game

1. Go to the **Games** tab 2. Tap on the game you want to edit 3. Tap the **Edit** button 4. Make your changes 5. Tap **Save**

What You Can Edit

**Teams and Matchup** - Change the home or away team if you selected the wrong one

**Date** - Correct the game date

**Final Score** - Add or update the final score - Mark if the game went to overtime, extra innings, or extra time

**Venue** - Change the venue (useful for neutral site games)

**Seat Section** - Add or update your section, row, or seat numbers

**Photos** - Add, replace, or remove your ticket photo and seat view

**Notes** - Add or edit your personal notes about the game

**Tagged Friends** - Add or remove friends you attended with

**Privacy** - Toggle between public and private - Mark as featured to highlight on your profile

Deleting a Game

If you need to remove a game entirely:

1. Open the game details 2. Tap **Edit** 3. Scroll down and tap **Delete Game** 4. Confirm the deletion

Note: Deleting a game is permanent and may affect your badge progress.

Memory Row offers three unique ways to explore your game attendance history. Switch between views to experience your collection differently.

Recap View

The default view showing your games as cards.

**What you see:** - Game thumbnail (ticket or seat view photo) - Teams and matchup - Final score - Date and venue - Featured badge (if applicable)

**How to use it:** - Scroll through your games - Tap any game to see full details - Pull down to refresh

Map View

A geographic view of all the venues you''ve visited.

**What you see:** - Interactive map with pins for each venue - Cluster indicators when multiple games are in one area - Your venue count at a glance

**How to use it:** - Pinch to zoom in and out - Tap a pin to see games at that venue - Pan around to explore different regions

Passport View

A stadium collection system where you collect "stamps" for each venue you visit, organized by league.

**Available Passports:** - MLB Passport - MiLB Passport - NFL Passport - NBA Passport - NHL Passport - MLS Passport - WNBA Passport

**What you see:** - A bookshelf of passport cards, one per league - Each passport shows how many stamps you''ve earned out of the total (e.g., "5 of 30 stamps") - Progress bars for each league - Theme colors specific to each sport

**How to use it:** - Swipe between passport cards - Tap a passport to see which venues you''ve visited - Track your progress toward visiting every stadium in a league

The Passport view unlocks after you log your first game.

Switching Between Views

At the top of the Games tab, you''ll see three text toggle buttons: **RECAP**, **MAP**, and **PASSPORT**. Tap the one you want to switch views.

Games are better with friends. Tag the people you attended games with to remember who was there and share the memory.

Tagging Friends When Adding a Game

During game creation:

1. Look for the **Tag Friends** or **Attended With** section 2. Tap to add friends 3. Search for Memory Row users by username 4. Select the friends who were with you 5. Continue with game creation

Adding Tags to Existing Games

For games already in your collection:

1. Open the game details 2. Tap **Edit** 3. Find the friends/tagging section 4. Add or remove tagged friends 5. Save your changes

How Friend Tags Work

When you tag someone: - They receive a notification (if they have notifications enabled) - The game appears in their tagged content - Both of you can see the shared memory

Privacy Considerations

• You can only tag people who follow you or have public profiles
• Tagged friends can remove themselves from your game
• Your friend tagging permissions in Settings control whether others can tag you

Managing Who Can Tag You

If you don't want others tagging you in their games:

1. Go to **Profile** > **Settings** 2. Find **Privacy Settings** 3. Look for **Allow Friend Tagging** 4. Toggle off to prevent tags

You can still tag others even if you've disabled being tagged yourself.

The Home tab includes an upcoming games widget that helps you track games you're planning to attend.

Finding Upcoming Games

1. Go to the **Home** tab 2. Look for the **Upcoming Games** section 3. You'll see scheduled games for your favorite teams

Marking Attendance

When you know you're going to a game:

1. Find the game in the upcoming games widget 2. Tap the **Going** or attendance button 3. The game is marked as planned

Game Day Reminders

When you mark a game as upcoming: - You may receive a reminder notification on game day (9:00 AM) - The game will be easy to find when you're ready to log it

After the Game

Once you've attended:

1. Find the game in your upcoming list 2. Tap to add full details (photos, score, notes) 3. It moves from upcoming to your permanent collection

Managing Upcoming Games

If your plans change: - Tap on the game - Remove your attendance marking - The game returns to just showing in the schedule

Teams and Schedules

Upcoming games are based on your selected favorite teams. To see more games:

1. Go to **Profile** > **Settings** 2. Add more favorite teams 3. Their schedules will appear in your upcoming games

Stadium Passports are a fun way to track which venues you''ve visited across different sports leagues. Think of it as a stadium bucket list.

What Are Passports?

Each league has its own Passport -- a collection tracker for the venues in that league. When you log a game at a venue, you earn a "stamp" in the corresponding Passport.

Available Passports

• **MLB Passport** -- Major League Baseball stadiums
• **MiLB Passport** -- Minor League Baseball venues
• **NFL Passport** -- National Football League stadiums
• **NBA Passport** -- National Basketball Association arenas
• **NHL Passport** -- National Hockey League arenas
• **MLS Passport** -- Major League Soccer stadiums
• **WNBA Passport** -- Women''s National Basketball Association arenas
• **NWSL Passport** -- National Women''s Soccer League stadiums

Finding Your Passports

1. Tap the **Games** tab 2. Tap **PASSPORT** at the top of the screen 3. Swipe through your passport cards

Each passport card shows: - The league name and icon - How many stamps you''ve earned out of the total (e.g., "5 of 30 stamps") - A progress bar - A league-specific theme color

Earning Stamps

Stamps are earned automatically when you log a game at a venue associated with that league. You don''t need to do anything extra -- just add your games as usual.

Unlocking Passports

The Passport view unlocks after you log your first game. Before that, you''ll see a message encouraging you to get started.

Tips

• Log games from past years to fill in your passport history
• The Passport is a great way to set goals for new stadiums to visit
• Challenge friends to see who can collect the most stamps

Transform your favorite game photos into collectible digital trading cards. Here's how to create your own.

Starting a New Card

1. Tap the **Create** tab 2. Select **Card** 3. Choose a photo from your camera roll

Choosing Your Photo

Select a photo that will look great as a trading card: - Action shots from the game - Your view from the seats - Photos with players, mascots, or the stadium - Any memory you want to preserve

Selecting a Template

After choosing your photo, browse available templates:

**Free Templates:** - Cream, Minimalist, Modern, Vintage

**Premium Templates (require purchase):** - Sport Series (5 designs) - Solid Series (5 designs) - Midnight Series (4 designs) - Tech Series (5 designs) - Holo Prismatic - Carbon Elite

Tap a template to preview how your photo looks with that border design.

Customizing Your Card

Add details to your card:

**Front of Card:** - Your selected photo with the template border - Player or subject name text - Team name text

**Back of Card:** - Stats or details - Custom notes - Date and event information

Saving Your Card

1. Review your card design 2. Tap **Create Card** or **Save** 3. Your card is added to your Collection

Sharing Your Card

Once created, you can: - View it in your Collection tab under Cards - Attach it to posts to share with followers - Render it as an image to share outside the app

Memory Row trading cards come in various template styles, each with its own rarity level. Here's what you need to know.

Rarity Levels

Cards are categorized by the template rarity used to create them:

**Free** - Available to all users at no cost - Four classic styles to choose from - Perfect for getting started

**Common** - Includes Sport Series and Solid Series - Clean, professional designs - Purchased from the in-app store

**Rare** - Includes Midnight Series and Tech Series - More distinctive and unique looks - Higher-tier purchase items

**Epic** - Holo Prismatic and Carbon Elite - The most premium designs - Special visual effects and styling

Free Templates

These templates are available to all users:

| Template | Style | |----------|-------| | Cream | Warm, classic aesthetic | | Minimalist | Clean, simple borders | | Modern | Contemporary design | | Vintage | Retro trading card feel |

Premium Templates

Premium templates are purchased through the Store:

**Sport Series (Common)** - 5 designs with athletic styling

**Solid Series (Common)** - 5 designs with bold, solid color borders

**Midnight Series (Rare)** - 4 designs with dark, dramatic aesthetics

**Tech Series (Rare)** - 5 designs with futuristic, digital styling

**Holo Prismatic (Epic)** - Holographic rainbow effects

**Carbon Elite (Epic)** - Premium carbon fiber styling

Purchasing Templates

1. Go to the Create tab and start a new card 2. Browse templates and tap on locked ones 3. You'll be prompted to purchase 4. Or visit the Store section directly

Your Template Collection

Once purchased, templates stay linked to your account unless refunded, removed under platform rules, or affected by account deletion. View your unlocked templates anytime you create a new card.

Posts are how you share updates and memories with the Memory Row community. Here's how to create engaging content.

Creating a New Post

1. Tap the **Create** tab 2. Select **Post** 3. Write your message 4. Add optional photos and attachments 5. Tap **Post** to share

Writing Your Post

• Share thoughts about a game you attended
• React to sports news or plays
• Ask questions to the community
• Celebrate your team's wins

Posts support standard text with no character limit, but concise posts often perform better.

Adding Photos

You can attach up to 4 photos to each post:

1. Tap the photo icon 2. Select images from your camera roll 3. Arrange them in your preferred order 4. Photos appear in a grid in your post

Using Hashtags

Hashtags help others discover your content:

• Add hashtags using the # symbol (e.g., #GameDay #Lakers)
• Hashtags must be 2-30 characters
• Use letters, numbers, and underscores only
• Popular hashtags help your post reach more people

Tagging Friends

Mention other users in your post:

• Use @ followed by their username (e.g., @sportsfan)
• They'll receive a notification
• Their username becomes a clickable link

Attaching Content

Make your posts richer by attaching:

• **Games** - Share a game from your collection
• **Badges** - Show off achievements you've earned
• **Cards** - Feature trading cards you've created

Posting Tips

• Add context to photos with descriptive text
• Use relevant hashtags to join conversations
• Tag friends who were part of the memory
• Engage with comments on your posts

Met a player and got their autograph? Memory Row lets you capture signatures digitally, save them to your Vault, and place them on your trading cards.

Starting an Autograph Capture

1. Tap the **Create** tab 2. Select **Autograph** 3. Your device will switch to landscape mode with the prompt "SIGN BELOW" 4. Hand your device to the person signing

The Signing Experience

When in autograph mode:

• The screen becomes a blank white canvas
• The signer uses their finger or stylus to sign
• **Pen width options:** Fine, Medium, Bold, or Extra Bold
• Tap **Clear** to erase and start over if needed
• Tap **Next** when the signature is complete

The Full Autograph Flow

After capturing the signature, the app walks you through additional steps:

1. **Rotate Device** -- You''ll be prompted to rotate your device back to portrait mode 2. **Place On** -- Choose a trading card from your collection to place the autograph on 3. **Position Signature** -- Drag, pinch, and rotate the signature to position it perfectly on your card

Saving the Autograph

Once positioned, your autograph is saved to your Vault. You can also add details:

• **Athlete Name** -- Who signed it (e.g., "A''ja Wilson")
• **Ink Color** -- Choose from available colors (some colors can be purchased from the Store)

Accessing Your Vault

Your saved autographs live in the Autograph Vault:

1. Tap the **Create** tab 2. Select **Vault** 3. Browse all your captured signatures 4. Tap any autograph to view it and update the athlete name or ink color

If you haven''t captured any autographs yet, you''ll see a message saying "No autographs yet -- capture signatures from your favorite athletes."

Purchasing Ink Colors

Want different ink colors for your autographs?

1. Go to the **Store** 2. Browse the **Autograph Ink** category 3. Purchase new colors 4. Select them when capturing or editing autographs

Tips for Great Autographs

• Have the athlete sign slowly for better capture
• Use a clean screen for accurate input
• Choose the right pen width -- Medium or Bold usually works best
• Save immediately after capture
• Add the athlete name while the memory is fresh

Need to fix a typo or remove something you posted? Here's how to manage your content.

Editing Posts

1. Find your post in the feed or on your profile 2. Tap the **...** menu or edit icon 3. Select **Edit** 4. Make your changes 5. Tap **Save** or **Update**

What you can edit: - Post text - Hashtags

What you cannot edit: - Photos (delete and repost instead) - Attachments

Deleting Posts

1. Find your post 2. Tap the **...** menu 3. Select **Delete** 4. Confirm deletion

Deleted posts are permanently removed and cannot be recovered.

Editing Trading Cards

Trading cards are permanent once created. If you need to change something:

1. Create a new card with the correct information 2. Delete the old card if desired

Deleting Trading Cards

1. Go to **Collection** > **Cards** 2. Find the card you want to remove 3. Open the card details 4. Tap **Delete** or the trash icon 5. Confirm deletion

Editing Games

See the "Editing Game Details" article for complete information on modifying game entries.

Managing Comments

On comments you've made:

1. Find your comment 2. Tap and hold or tap the **...** menu 3. Choose **Edit** or **Delete**

A Note on Deletion

When you delete content: - It's removed from your profile and others' feeds - Comments and likes on that content are also removed - This action cannot be undone - Badge progress may be affected if related to deleted content

Badges are achievements you earn by attending games and reaching milestones. They're a fun way to track your sports journey and show off your fan credentials.

Finding Your Badges

1. Tap the **Collection** tab 2. Select **Badges** 3. Browse your earned badges and available achievements

Badge Categories

Badges are organized into categories:

**Sport Specific** Achievements related to specific sports. Attend baseball games, basketball games, and more to unlock these.

**Venue Collection** Rewards for visiting different stadiums and arenas. Build your venue passport!

**Historical Moment** Special badges for attending memorable games—playoff clinchers, record-breaking performances, and historic events.

**Loyalty** Recognition for consistent support of your favorite teams over time.

Badge Rarities

Each badge has a rarity level:

| Rarity | Description | |--------|-------------| | Common | Easier to earn, great for building your collection | | Uncommon | Requires more dedication to unlock | | Rare | Significant achievements and milestones | | Legendary | The most prestigious and difficult badges |

Tracking Your Progress

For badges you haven't earned yet:

• View the requirements to unlock them
• See your current progress (e.g., "3 of 5 games")
• Track what you need to do next

How Badges Are Earned

Badges are automatically awarded when you meet the criteria. Common ways to earn badges:

• Attend a certain number of games
• Visit multiple venues
• Attend games for specific teams or sports
• Be present at playoff or championship games
• Maintain attendance streaks

Displaying Your Badges

Your badge count appears on your profile. You can also:

• Attach badges to posts to share achievements
• View your complete badge collection anytime
• Filter by category or rarity

Every trading card you create is saved to your collection. Here's how to browse and manage your cards.

Accessing Your Cards

1. Tap the **Collection** tab 2. Select **Cards** 3. Browse your trading card library

Viewing Your Collection

Your cards are displayed in a binder-style view:

• Scroll through all your created cards
• Cards show the front design with template border
• Tap any card to see full details

Card Details

When you tap on a card, you can see:

• Full front and back of the card
• Template used and rarity
• Date created
• Any attached game or event information

Organizing Your Collection

Cards are displayed in the order they were created, with newest first. You can:

• Scroll through your complete history
• View the total number of cards in your collection
• See card count on your profile stats

Sharing Cards

From the card detail view:

• Tap the share button to send the card as an image
• Attach cards to posts to share with followers
• Show off your best designs

Card Statistics

Your profile tracks: - Total cards created - Cards are visible to others based on your privacy settings

Deleting Cards

If you want to remove a card:

1. Open the card details 2. Tap the delete option 3. Confirm removal

Note: Deleted cards cannot be recovered.

Keep your profile current by updating your information anytime. Here's how to make changes.

Accessing Profile Settings

1. Tap the **Profile** tab 2. Tap **Edit** or the settings/gear icon 3. Select **Edit Profile**

Information You Can Update

**Display Name** Your name shown to other users. This can be your real name or a nickname.

**Username** Your unique @handle. Changing this will update your profile URL and how others mention you.

**Nickname** A short name displayed on your trading card. Often a first name or abbreviated version.

**Bio** Tell others about yourself. Share your favorite teams, sports interests, or anything else.

**Hometown** Where you're from. Helps connect you with local fans.

**School** Your school affiliation (optional). Great for college sports fans.

**Profile Photo** Tap your current photo to select a new one from your camera roll.

Saving Changes

After making updates:

1. Review your changes 2. Tap **Save** or **Done** 3. Your profile updates immediately

Username Considerations

Before changing your username:

• The new username must be available
• Others may have trouble finding you if they know your old username
• Links using your old username will no longer work
• You can change it again later if needed

Tips for a Great Profile

• Use a clear, recognizable profile photo
• Write a bio that reflects your sports interests
• Keep your hometown updated for local connections
• Check that your information is accurate

Your profile is displayed as an interactive trading card. Customize it to match your style.

Understanding Your Profile Card

Your profile card has two sides:

**Front:** - Your profile photo - Custom text overlay (name/nickname) - Template border

**Back:** - Your bio - Statistics (games, venues, badges, etc.) - Social links - Settings access

Visitors can tap your card to flip between sides.

Customization Options

**Text Color** Choose how your name appears over your photo: - **White** - Best for darker photos - **Black** - Best for lighter photos

**Font Style** Select a font that matches your personality: - **Modern** - Clean, contemporary look - **Athletic** - Bold, sports-inspired - **Vintage** - Classic, retro feel

How to Customize

1. Go to your **Profile** tab 2. Tap **Edit** 3. Look for card customization options 4. Select your preferred text color 5. Choose your font style 6. Save your changes

Preview Your Changes

As you adjust settings, you'll see a preview of how your card will look. Make sure:

• Text is readable against your photo
• The font complements your profile image
• The overall look represents you well

Photo Tips for Your Card

Your profile photo is the centerpiece. For the best card:

• Use a high-quality image
• Center the subject (usually your face)
• Consider how text will overlay
• Square photos work best

Show off your Memory Row profile by sharing it as an image. Great for social media and connecting with other fans.

Sharing Your Profile Card

1. Go to your **Profile** tab 2. Look for the **Share** button 3. Tap to generate a shareable image 4. Choose how to share: - Messages - Social media apps - Save to camera roll - Copy link

What Gets Shared

When you share your profile card:

• Your profile photo and design
• Your username
• Your stats (games, venues, badges, etc.)
• A link back to your profile (if sharing digitally)

Privacy When Sharing

• Only information visible on your public profile is included
• Private stats or hidden content won't appear
• You control what you share each time

Uses for Sharing

• Post to Instagram, Twitter/X, or other social media
• Send to friends who might want to follow you
• Include in sports forums or communities
• Share your fan credentials

QR Code

Your profile card may include a QR code that others can scan to find your profile quickly. This makes it easy to connect at games or events.

Your favorite teams affect what you see in the app. Keep your selections current to get the most relevant experience.

Why Favorite Teams Matter

Your selected teams influence: - Upcoming games shown on your Home tab - Badge progress for team loyalty - Content suggestions in your feed - Game day notifications - Passport tracking

Viewing Your Current Teams

1. Go to **Profile** tab 2. Tap **Settings** 3. Select **My Teams** 4. See all your currently selected teams

Adding New Teams

1. In My Teams, tap **Add Team** 2. Browse by sport or search by name 3. Select teams to add 4. Save your changes

You can follow as many teams as you like across all sports.

Removing Teams

1. Go to My Teams in Settings 2. Find the team you want to remove 3. Tap the remove button or swipe to delete 4. Confirm removal

Removing a team: - Stops their games from appearing in Upcoming Games - Doesn''t affect games already in your collection - Doesn''t remove any earned badges

Supported Leagues

You can follow teams from: - MLB (Baseball) - MiLB (Minor League Baseball) - NBA (Basketball) - WNBA (Women''s Basketball) - NFL (Football) - NHL (Hockey) - MLS (Soccer) - International Soccer Clubs - NCAA (College sports)

Tips

• Add teams you actively follow for best results
• Include teams whose games you''re likely to attend
• Update your list as your interests change
• Don''t forget college teams and minor league teams if you attend those games

Link your social media profiles to your Memory Row account so they appear on the back of your trading card. This makes it easy for other fans to find and follow you on other platforms.

Supported Platforms

You can connect up to four social accounts:

• **TikTok**
• **Instagram**
• **Threads**
• **X** (formerly Twitter)

How to Connect Your Accounts

1. Go to your **Profile** tab 2. Tap **Settings** 3. Select **Edit Profile** 4. Find the Connected Accounts section 5. Enter your username or profile link for each platform 6. Tap **Save**

You can enter either just your username or a full profile URL -- the app will extract the username automatically.

Where Connected Accounts Appear

Your linked social profiles are displayed on the **back of your trading card**. When someone views your profile and flips your card, they''ll see icons linking to your social accounts.

Tips

• Keep your linked profiles up to date
• You can connect as many or as few platforms as you like
• The app validates your username in real time -- look for the checkmark to confirm it''s valid

If you''d like to delete your Memory Row account, you can request deletion from within the app. Here''s how the process works.

How to Request Deletion

1. Go to your **Profile** tab 2. Tap **Settings** 3. Select **Manage Data** (under the ABOUT section) 4. Tap **Delete Account** 5. Review the warnings carefully 6. Tap **REQUEST ACCOUNT DELETION** 7. Confirm by tapping **Delete** in the confirmation dialog

The 30-Day Grace Period

After requesting deletion:

• Your account is **scheduled for permanent deletion in 30 days**
• During this time, your account remains active and functional
• You can see the exact deletion date and how many days remain
• You can **cancel the deletion request** at any time before the scheduled date

What Gets Deleted

When the 30-day period ends, the following is permanently removed:

• All your posts, games, cards, and badges
• Your profile information and photos
• All your followers and social connections
• Your purchase history and inventory

Canceling a Deletion Request

Changed your mind? No problem:

1. Go to **Settings** > **Manage Data** > **Delete Account** 2. You''ll see the pending deletion status with the scheduled date 3. Tap **CANCEL DELETION REQUEST** 4. Your account continues as normal

Important Notes

• Account deletion is permanent once the 30-day period ends
• Purchased items cannot be recovered after deletion
• If you just want a break, consider setting your account to Private instead

You can download a copy of all your Memory Row data at any time. Here''s how.

How to Export Your Data

1. Go to your **Profile** tab 2. Tap **Settings** 3. Select **Manage Data** (under the ABOUT section) 4. Tap **Download My Data** 5. Tap **DOWNLOAD MY DATA** to start the export 6. Your data will be prepared and downloaded as a JSON file

What''s Included

Your export includes 10 categories of data:

1. **Profile Information** -- Your username, email, bio, and settings 2. **Posts** -- All posts you have created 3. **Comments** -- All comments you have made 4. **Games Attended** -- Your game attendance history 5. **Trading Cards** -- Cards you have created 6. **Autographs** -- Your autograph collection 7. **Badges** -- Achievements you have earned 8. **Social Connections** -- Your followers and following lists 9. **Transactions** -- Your purchase history 10. **Passports** -- Venue passport progress

Export Format

Your data is exported as a single JSON file named memory-row-data-export-YYYY-MM-DD.json.

Rate Limits

You can request one data export per hour. If you need another export, wait at least 60 minutes before trying again.

Memory Row respects your privacy rights under applicable laws. Here''s how to exercise them.

Accessing Privacy Rights

1. Go to your **Profile** tab 2. Tap **Settings** 3. Select **Manage Data** (under the ABOUT section)

The Manage Data screen gives you three options:

• **Download My Data** -- Export a copy of all your data
• **Your Privacy Rights** -- Learn about your rights under CCPA, GDPR, and other privacy regulations
• **Do Not Sell My Info** -- Opt out of data selling (California residents under CCPA)

Your Data Belongs to You

As stated in the app: "Your data belongs to you. Download a copy anytime, or delete your account to remove all your data from Memory Row."

Do Not Sell My Info

California residents have the right to opt out of the sale of personal information under the California Consumer Privacy Act (CCPA). Tap **Do Not Sell My Info** to exercise this right.

Memory Row is better with friends. Here's how to find and follow other sports fans.

Finding People to Follow

**From the Home Tab:** 1. Tap **Discover** on the Home tab 2. Browse suggested users 3. Search by username or name

**From Posts and Comments:** - Tap on any username to view their profile - Follow them directly from their profile

**From Games:** - View who's tagged in games - Follow fans who attend similar events

Following Someone

1. Navigate to their profile 2. Tap the **Follow** button 3. If their account is public, you'll follow immediately 4. If private, you'll send a follow request

Follow Requests

For private accounts: - Your request goes to their notifications - They can approve or decline - You'll be notified when they respond

Viewing Your Network

**People you follow:** 1. Go to your Profile 2. Tap on **Following** 3. See everyone you follow

**Your followers:** 1. Go to your Profile 2. Tap on **Followers** 3. See who follows you

Unfollowing Someone

1. Go to their profile or your Following list 2. Tap the **Following** button 3. Confirm you want to unfollow

Unfollowing is immediate and they won't be notified.

Tips for Building Your Network

• Follow fans of your favorite teams
• Engage with posts and comments
• Use hashtags to find like-minded fans
• Follow friends who also use Memory Row

Engage with the Memory Row community by interacting with posts. Here's how.

Liking Posts

Show appreciation for content you enjoy:

1. Find a post in your feed 2. Tap the heart icon 3. The post is liked

Tap again to unlike. Your likes are visible to others.

Commenting on Posts

Join the conversation:

1. Tap the comment icon on a post 2. Type your comment 3. Tap **Post** or **Send**

Your comment appears below the post for everyone to see.

Replying to Comments

Respond to specific comments:

1. Tap **Reply** under the comment 2. Type your response 3. Your reply appears nested under the original comment

Mentioning Users in Comments

Tag someone in your comment:

1. Type @ followed by their username 2. Select from suggestions 3. They'll be notified of the mention

Sharing Posts

Share content with others:

1. Tap the share icon on a post 2. Choose how to share: - Share to your own profile - Send via message - Share to other apps - Copy link

Viewing Post Details

Tap on a post to see: - All comments - Who liked the post - Full-size photos - Attached content (games, badges, cards)

Engagement Tips

• Thoughtful comments spark conversations
• Use mentions to include friends in discussions
• Like posts to support creators you enjoy
• Share great content to spread the word

Hashtags help organize content and make your posts discoverable. Here's how to use them effectively.

Adding Hashtags to Posts

Include hashtags in your post text:

``` Great game tonight! #Lakers #NBAPlayoffs #GameDay ```

Hashtag rules: - Start with the # symbol - Use 2-30 characters - Letters, numbers, and underscores only - No spaces or special characters

Searching by Hashtag

Find content on specific topics:

1. Use the search function 2. Enter a hashtag (with or without #) 3. View all posts using that hashtag

Popular Hashtags

Some commonly used hashtags:

• Team names: #Lakers, #Yankees, #Chiefs
• Events: #SuperBowl, #WorldSeries, #MarchMadness
• General: #GameDay, #LiveSports, #SeatView
• Venue: #DodgerStadium, #MSG, #Wrigley

Hashtag Best Practices

**Do:** - Use relevant hashtags that match your content - Mix popular and specific hashtags - Keep it reasonable (3-5 per post is often good) - Create unique hashtags for events or meetups

**Don't:** - Use unrelated hashtags to get attention - Overload posts with too many hashtags - Use hashtags with no other text - Create misleading hashtags

Trending Hashtags

The search area may show trending or popular hashtags based on current activity. These are great for joining larger conversations.

Hashtags and Discovery

Posts with hashtags are more likely to be discovered by: - Users searching those terms - Fans interested in those topics - The broader community beyond your followers

If your account is private, people must request to follow you. Here's how to manage those requests.

Accessing Follow Requests

When you have pending requests:

1. Look for the notification indicator 2. Go to your **Profile** tab 3. Tap on **Follow Requests** or the notification bell 4. View all pending requests

Reviewing a Request

For each request, you can see: - The person's profile photo - Their username and name - Their bio (if they have one) - Option to view their full profile

Approving Requests

To let someone follow you:

1. Tap **Approve** or the checkmark 2. They become a follower immediately 3. They can now see your content

Declining Requests

To reject a follow request:

1. Tap **Decline** or the X 2. The request is removed 3. They're not notified of the decline 4. They can request again in the future

Managing Multiple Requests

If you have many requests: - Review profiles before approving - Check if you have mutual connections - Consider their content and activity

Turning Off Follow Requests

If you want anyone to follow without approval:

1. Go to **Settings** > **Privacy** 2. Change your account from **Private** to **Public** 3. All pending requests are automatically approved 4. Future follows happen instantly

Tips

• Review requests regularly so you don't miss connections
• Check profiles to ensure they're genuine accounts
• A private account gives you control over your audience

Your safety matters. Here's how to block users and report problems.

Blocking a User

When you block someone, they can't: - View your profile - See your posts or content - Follow you or send requests - Tag you or mention you

**How to block:**

1. Go to the user's profile 2. Tap the **...** menu 3. Select **Block** 4. Confirm your decision

What Happens When You Block

• They're immediately removed from your followers (if following)
• You're removed from their followers
• Their content disappears from your feed
• Your content disappears from their feed
• Neither of you can find each other in search

Unblocking Someone

Changed your mind?

1. Go to **Settings** > **Privacy** or **Blocked Users** 2. Find the blocked user 3. Tap **Unblock** 4. They won't be notified

Note: Unblocking doesn't automatically restore the follow relationship. You'd need to follow each other again.

Reporting Content

If you see content that violates community guidelines:

1. Tap the **...** menu on the post 2. Select **Report** 3. Choose the reason for reporting 4. Submit your report

Reporting Users

For users who consistently violate guidelines:

1. Go to their profile 2. Tap the **...** menu 3. Select **Report User** 4. Provide details 5. Submit

What Gets Reviewed

Our team reviews reports for: - Harassment or bullying - Spam or fake accounts - Inappropriate content - Impersonation - Other violations

Protecting Yourself

Beyond blocking and reporting: - Use privacy settings to control who sees your content - Disable friend tagging if needed - Keep your account private for more control - Don't share personal information publicly

Spread the word and invite your friends to join Memory Row.

How to Invite Friends

1. Look for the **Invite Friends** option in the app 2. Choose how you''d like to share: - **Instagram** -- Share to your Instagram stories or DMs - **Meta (Facebook)** -- Share on Facebook - **Threads** -- Share on Threads - **X** -- Share on X (formerly Twitter) - **SMS** -- Send a text message - **WhatsApp** -- Share via WhatsApp

3. Or tap **COPY LINK** to copy your personal referral link to your clipboard 4. Tap **MORE OPTIONS** to access additional sharing methods (email, other apps)

Tips

• Share your referral link with friends who attend games with you
• The more friends you invite, the more fun your feed becomes
• Friends you invite can follow you and tag you in games you attended together

Memory Row gives you control over who sees your content. Here''s an overview of all privacy settings.

Accessing Privacy Settings

1. Go to your **Profile** tab 2. Tap **Settings** 3. Select **Privacy**

Account Visibility

**Public Account:** - Anyone can see your profile and content - Anyone can follow you instantly - Your posts appear in hashtag searches

**Private Account:** - Only approved followers see your content - People must request to follow you - More control over your audience

Toggle between PUBLIC and PRIVATE at the top of the Privacy screen.

Protections for Users Under 18

If you''re under 18, some privacy settings are automatically applied for your safety:

• Your account is **locked to Private** -- you cannot switch to Public until you turn 18
• **Hide Location** is turned on automatically
• A notice explains: "Public profiles will be available when you turn 18"

Content-Specific Privacy

When your account is set to Public, you can further control visibility for different types of content:

| Content Type | Options | |--------------|---------| | Games | Public or Private | | Cards | Public or Private | | Posts | Public or Private | | Autographs | Public or Private |

Each content type has its own PUBLIC/PRIVATE toggle.

Additional Settings

**Hide Location:** - When enabled, your hometown isn''t shown on your profile - Toggle on or off (automatically on for minors)

**Allow Friend Tagging:** - When enabled, others can tag you in their games and posts - When disabled, your name won''t appear in tag searches

Per-Item Privacy

Beyond global settings, you can also: - Mark individual games as private when editing them - Choose what''s featured on your profile

Recommended Settings

For maximum privacy: - Set account to Private - Turn on Hide Location - Disable friend tagging - Set all content types to Private

For maximum visibility: - Set account to Public - Enable all features - Make content public - Allow friend tagging

Most users prefer something in between based on their comfort level.

Decide who can see different parts of your Memory Row activity. Here''s how to control content visibility.

Global Visibility Settings

Set default visibility for each content type:

1. Go to **Settings** > **Privacy** 2. Find each content type setting 3. Choose your preferred visibility

**Options:** - **Public** -- Anyone can see (even non-followers) - **Private** -- Only you can see

Note: Content-level toggles are only available when your account is set to Public. If your account is Private, all content is automatically hidden from non-followers.

Games Visibility

Your game attendance can be: - Shown to everyone (Public) - Completely private

This affects: - Games tab on your profile - Map showing venues visited - Badge sharing

Cards Visibility

Control who sees your trading card collection: - Public cards can be viewed by anyone - Private cards are hidden from your Collection - Attached cards in posts follow post visibility

Posts Visibility

Post privacy options: - Public posts appear in hashtag searches and others'' feeds - Private posts are only visible to you

Autographs Visibility

Control who sees your autograph collection: - Public autographs are visible on your profile - Private autographs are hidden from others

Per-Item Overrides

Some content can have individual settings:

**For Games:** 1. Open the game 2. Tap Edit 3. Change the privacy setting 4. Save

**Featured Content:** - Mark games as "featured" to highlight them - Featured items appear prominently on your profile - Only works with public content

Tips

• Use Private for content you want to keep personal
• Remember that Public content is truly public
• Review settings periodically as your preferences change
• If you''re under 18, your account is automatically Private for your safety

Control whether others can see where you attend games. Here's how location privacy works.

What Location Data is Shared

Without privacy settings, others might see: - Venues you've visited on your map - Addresses of stadiums in game details - Geographic distribution of your attendance

Enabling Location Hiding

1. Go to **Settings** > **Privacy** 2. Find **Hide Location** setting 3. Toggle it on 4. Save your settings

What Hiding Location Does

When enabled: - Your venue map may be hidden or generalized - Specific venue addresses aren't displayed to others - Your game list shows teams but may hide venues - Your profile doesn't reveal your geographic attendance pattern

What Still Shows

Even with location hidden: - Teams you've seen play (home and away) - Dates of games attended - Photos (if they don't reveal location) - Scores and game details

Game-by-Game Control

For specific games you want to keep private:

1. Open the game 2. Tap Edit 3. Set the game to Private 4. A private game hides all details from others

When to Use Location Privacy

Consider hiding location if: - You don't want others knowing where you'll be - You prefer not sharing your city or region - You attend games alone and value safety - You just want more privacy in general

Note on Photos

Photos you upload might contain location metadata. While the app doesn't display this, consider: - Stripping metadata from photos before uploading - Being mindful of recognizable landmarks in photos

Other users can tag you when you attend games together or mention you in posts. Here's how to control this.

Understanding Friend Tagging

When someone tags you: - You appear in their game as someone who attended - You're notified of the tag - The content may appear in your profile activity - Others can see you were there

Disabling Friend Tagging

If you don't want to be tagged:

1. Go to **Settings** > **Privacy** 2. Find **Allow Friend Tagging** 3. Toggle it off 4. Save your settings

What Happens When Disabled

With tagging disabled: - Others cannot add you to their games - Your name won't appear in tag searches when they're creating content - Existing tags remain until manually removed - You can still tag others (unless they've disabled it)

Removing Existing Tags

If you've been tagged and want to remove it:

1. Find the game or post where you're tagged 2. Look for options on your tag 3. Select remove/untag yourself 4. You're removed from that content

Who Can Tag You (When Enabled)

By default, people who can tag you: - Users you follow - Your followers - Potentially anyone (depending on other privacy settings)

Tagging and Privacy

Tags interact with your privacy settings: - If your account is private, tags may have limited visibility - If the tagger's content is public, the tag is public - Consider your comfort level with visibility

When to Disable Tagging

Consider turning off tags if: - You prefer complete control over your public presence - You attend games but don't want it broadcasted - You've had issues with unwanted tags - You value maximum privacy

Protect your Memory Row account and your sports memories. Follow these security practices.

Strong Password

If you signed up with email: - Use a unique password not used elsewhere - Include letters, numbers, and symbols - Make it at least 12 characters - Don't use obvious info like team names or birthdays

Apple Sign-In Security

If you use Sign in with Apple: - Your account is protected by Apple's security - Two-factor authentication from Apple applies - No separate password to remember - Very secure option

Recognizing Phishing

Be cautious of: - Emails claiming to be from Memory Row asking for your password - Messages from other users asking for account details - Links to fake login pages - Anyone asking you to share your credentials

Memory Row will never ask for your password via email or message.

Keeping Your Email Secure

Your account email is important for: - Password recovery - Account notifications - Verification

Make sure your email account is also secure.

Session Management

Periodically: - Log out of devices you no longer use - Check for unfamiliar login activity - Update your password if you suspect issues

Reporting Security Concerns

If you think your account was compromised: 1. Change your password immediately 2. Check for changes you didn't make 3. Contact support through the Help Center 4. Review recent activity for unauthorized actions

Privacy Supports Security

Strong privacy settings also help security: - A private account limits exposure - Hidden location protects your whereabouts - Controlled tagging limits your visibility

General Tips

• Don't share your account with others
• Log out on shared devices
• Keep the app updated for security patches
• Use device security (Face ID, passcode)

When your teen registers with your email as their parent contact, we reach you two ways: by email and (if you already have a Memory Row account) by push notification.

How you'll hear about it

**Email.** You'll receive a "Parental Consent Request" email at the address your teen entered. The email has a single button that opens the approval screen — in the Memory Row app if you have it installed, otherwise on the web at memoryrow.xyz.

**Push notification.** If you already have a Memory Row account and the app installed on your device, you'll also get a push: *"[Teen's name] is waiting for your approval to use Memory Row."* Tapping it jumps straight to the approval screen.

The approval screen

You'll see:

• Your teen's first name, last name, age, and username
• Two buttons: **Approve** or **Deny**

**Approve** activates their account. If you already have a Memory Row account, your teen is automatically linked to you and appears in My Family.

**Deny** immediately deletes their account and revokes all sessions. They can register again later if they choose.

What happens if you don't decide

Consent requests stay valid for **48 hours**. If you don't approve or deny in that window, the teen's account moves to a limited-access pending state and they'll need you to take action before they can use the app.

Need to revoke later?

Approving doesn't lock you in. You can unlink your teen anytime from **Settings → My Family**. To revoke approval before the 48-hour window via support, email [email protected].

When your teen has an active Memory Row account, you can link it to yours so they appear in **Settings → My Family**. There are two ways this happens.

1. Auto-link through the consent flow

When your teen signs up themselves, they enter your email as their parent contact. We email you a consent request. When you tap **Approve**, if your email matches an existing Memory Row account, we automatically link the teen's account to yours. Nothing else for you to do.

2. Manual link from My Family

If you already have a Memory Row account and your teen has an active one (for example, they were approved through consent before your account existed), you can link them from:

**Settings → My Family → Link Existing Teen**

Enter the teen's username and confirm. We verify that your account email matches the parent email they entered at registration before establishing the link — so you can't link a stranger's teen by guessing usernames.

After linking

Your teen appears in My Family. Tap their name to see their activity, purchases, and DM settings. The full disclosure of what's shared is in [What you can see for a linked teen](/faq/family-parental-controls/what-you-can-see-for-a-linked-teen).

A few limits

• One parent account per teen at a time. (Co-parents who want shared visibility should pick one account.)
• Multiple teens can be linked to a single parent account.
• The link dissolves automatically when the teen turns 18 — see [When parental oversight ends](/faq/family-parental-controls/when-parental-oversight-ends).

When you link a teen account to yours, Memory Row gives you visibility into what they're doing — but not unrestricted access. Here is exactly what is and isn't shared.

What you can see

**Profile basics** — name, username, and age.

**Activity** — games attended (date, venue, teams, score), badges earned, and aggregate counts (games attended, distinct venues, badges).

**Purchases** — full in-app purchase history, including each product name, category, dollar amount, transaction date, and a running total of money spent.

**Direct messaging settings** — whether DMs are enabled, whether they're restricted to an approved-contacts list, and the contents of that approved-contacts list.

**Message activity summary** — total open conversations, total messages sent and received, and a list of usernames they've messaged with per-contact message counts.

What you cannot see

• **The contents of any direct messages.** We never share the text of teens' messages with their parents.
• Their password, login codes, or session tokens.
• Anything that would let you post, comment, or message as them.

What you can change

• Toggle whether your teen's DMs are enabled at all.
• Turn approved-contacts mode on or off.
• Add or remove approved contacts from their list.
• Unlink the teen account anytime (they keep their account; you lose visibility).

You cannot change their privacy settings, their profile, or any of their content.

The teen's side

Your teen sees the same disclosure from their end on a **Linked Parent** screen in Settings — they always know what's visible to you. See the teen-side article [How your parent sees your account](/faq/family-parental-controls/how-your-parent-sees-your-account).

For the full disclosure language, see our [Privacy Policy](/legal/privacy-policy) Section 3.6 and [Terms of Service](/legal/terms) Section 1.5.

You have three layers of control over your teen's direct messages: whether DMs work at all, whether they're restricted to approved contacts, and who's on that approved list.

Get there

**Settings → My Family → [Teen's name] → DM Settings**

Whether DMs are enabled

A simple on/off switch. When off, your teen cannot send or receive any direct messages.

Approved-contacts mode

When this toggle is **on**, your teen can only DM with people you've explicitly approved. Anyone else trying to DM them is blocked at the server.

When **off**, their DMs follow the normal teen rules: they can message anyone who falls within their default DM-audience setting (typically *followers only* for teens).

The approved-contacts list

When approved-contacts mode is on, manage who's allowed from the **Approved Contacts** screen:

**Add a contact.** Tap the **+** in the top right, enter their username, and confirm.

**Remove a contact.** Tap the X next to their entry.

The list is invisible to non-approved users; from their side it just looks like the teen isn't accepting DMs.

What your teen sees

Your teen knows you can see who they message and how often — that disclosure is on their **Linked Parent** screen. They cannot see the approved-contacts list from their settings; only you manage it.

Visibility, not content

You see **message metadata** (who they're messaging, how often). You do not see **message contents**. If you have a safety concern that you believe requires reading messages, contact [email protected].

If your account is linked to a parent's Memory Row account, you can always check what they can see by opening **Settings → Linked Parent**. This article walks through everything that's visible to them.

What your parent can see

**Profile basics** — your name, username, and age. (No different from any other user.)

**Activity** — games you've attended (date, venue, teams, score), badges you've earned, and totals like games attended and venues visited.

**Purchases** — every in-app purchase you've made: what you bought, how much you spent, when, and a running total.

**DM settings** — whether your DMs are enabled, whether you're restricted to an approved-contacts list, and (if you are) the list itself.

**Who you message and how often** — a list of usernames you've DM'd, the total number of conversations you have open, and how many messages you've sent and received per contact.

What your parent cannot see

• **The text of your messages.** No DM contents are ever shared with parents — only counts and contact usernames.
• Your password or login info.
• The ability to post, comment, or message as you.

What your parent can change

They can enable or disable DMs, turn approved-contacts mode on or off, and manage your approved-contacts list. They cannot change your privacy settings, your profile, or any of your content.

Seeing who's linked to you

The **Linked Parent** screen in Settings shows your parent's name and handle so you always know who's connected to your account.

When this ends

Parental oversight ends automatically the day you turn 18 — no action needed from you or your parent. See [When parental oversight ends](/faq/family-parental-controls/when-parental-oversight-ends) for the full breakdown.

Concerns?

If you're worried about the link or how it's being used, email [email protected].

Parental oversight on Memory Row is time-bound. It ends automatically when you turn 18 — no action required from you or your parent.

What happens on your 18th birthday

A daily system job dissolves the parent-teen link the moment you reach 18. All of the following happens automatically:

• **The link is severed.** Your account is no longer linked to your parent's. You disappear from their My Family screen.
• **Your parent loses all visibility.** They can no longer see your activity, purchases, DM contacts, or message counts.
• **Parent-set DM restrictions are cleared.** If your parent had approved-contacts mode on, it's turned off. The approved-contacts list itself is deleted.
• **Your DM default returns to the adult setting.** "Everyone" replaces the stricter teen default.

You don't need to do anything. The next time you open the app, the **Linked Parent** entry in Settings will be gone.

What stays the same

• Your account, your data, your followers, your collections, your trading cards, your badges, your purchase history — none of these are affected. You keep everything.
• Your username doesn't change.
• Your parent gets a one-time notification that the link has ended; that's it.

Can your parent unlink earlier?

Yes. Your parent can unlink anytime from their My Family screen. The same things happen as the 18th-birthday auto-unlink, just earlier.

Can you unlink earlier?

There's no in-app button for teens to initiate unlinking. If you have safety concerns about the link, email [email protected] — we'll verify and unlink case by case. You can also delete your account at any time, which removes the link as a side effect.

After 18

You become a regular adult user. You can update privacy settings, change your default DM audience, and use Memory Row exactly like any other 18+ account.

Unlock premium trading card templates to make your cards stand out. Here's how to make purchases.

Finding Templates to Buy

**While creating a card:** 1. Start creating a new card 2. Browse templates 3. Locked templates show a lock icon or price 4. Tap to preview and purchase

**In the Store:** 1. Navigate to the Store section 2. Browse Card Templates 3. View all available options

Available Template Packs

**Common Templates:** - Sport Series (5 designs) - Solid Series (5 designs)

**Rare Templates:** - Midnight Series (4 designs) - Tech Series (5 designs)

**Epic Templates:** - Holo Prismatic - Carbon Elite

Making a Purchase

1. Tap on the template you want 2. Review the price 3. Confirm with Face ID, Touch ID, password, or your platform's purchase prompt 4. The purchase processes through Apple App Store or Google Play billing

After Purchase

Once purchased: - The template unlocks after the purchase is processed - It's available for future cards while linked to your account - No subscription or recurring charges

Purchase History

View what you've bought: 1. Go to the Store or Settings 2. Find Purchase History, My Items, or Inventory 3. See your unlocked templates

Promotional Items

Sometimes templates may be: - Given as promotions - Unlocked through special events - Granted by support for issues

These appear in your inventory just like purchases.

Keep track of everything you've purchased or unlocked in Memory Row.

Accessing Your Inventory

1. Open the Store 2. Tap the menu icon 3. Select **My Items** 4. View the items linked to your account

Types of Owned Items

Your inventory may include:

**Card Templates** - Border designs for trading cards - Organized by rarity

**Ink Colors (Autographs)** - Special colors for signature capture - Selectable where autograph capture supports them

**Other Items** - Promotional items - Special unlocks - Event rewards, when available

Using Your Items

**Templates:** Available when creating new cards

**Ink Colors:** Selectable in autograph capture where supported

Owned items remain linked to your account unless refunded, removed under platform rules, or affected by account deletion.

Restoring Purchases

If purchases aren't showing: 1. Go to Store settings 2. Look for **Restore Purchases** 3. Sign in with the Apple ID or Google account used for the purchase if prompted 4. Your purchases sync to your account

This is useful when: - Setting up a new device - Reinstalling the app - Purchases aren't appearing correctly

Having trouble with a purchase? Here's how to resolve common issues.

Purchase Not Appearing

If you bought something but don't see it:

1. **Wait a moment** - Processing can take a few seconds 2. **Restart the app** - Close and reopen Memory Row 3. **Restore purchases** - Go to Store > Restore Purchases 4. **Check your store account** - Ensure you're signed in with the Apple ID or Google account used for the purchase

Failed Purchases

If a purchase fails: - Check your payment method in App Store or Google Play settings - Ensure you have funds or a valid payment method - Try the purchase again - Check for App Store or Google Play outages

Duplicate Charges

If you were charged twice: 1. Check your bank, Apple, or Google Play statement to confirm 2. Contact Apple Support or Google Play support for store refunds 3. Provide transaction details

Requesting Refunds

Refunds for in-app purchases are handled by the store platform:

• iOS purchases: use Apple reportaproblem.apple.com
• Android purchases: use Google Play order history or Google Play support

Apple or Google reviews refund requests and makes the decision.

What Memory Row Can Help With

Contact us if: - Purchased items aren't working properly - You have technical issues with owned content - You need help identifying a purchase - You received a promotional item that isn't showing

What Memory Row Cannot Do

We cannot: - Process store refunds directly - See your payment information - Override Apple or Google's refund decisions - Refund purchases made on other platforms

Preventing Issues

• Ensure stable internet when purchasing
• Don't close the app during transactions
• Keep your payment method current
• Contact support early if something seems wrong

The Memory Row Store is where you can purchase premium items to enhance your experience.

Accessing the Store

The Store can be accessed while creating a trading card (when you browse premium templates) or from the app''s store section.

Product Categories

The Store organizes items into categories such as:

• **Card Templates** -- Premium border designs for trading cards
• **Autograph Ink** -- Custom ink colors for signature capture
• **Binder Expansion** -- Additional card slots, when available

You can filter by category using the tabs at the top, or view **All** items at once.

Rarity Levels

Some store items use rarity tiers:

• **Common** -- Basic premium items (e.g., Sport Series, Solid Series templates)
• **Rare** -- More distinctive items (e.g., Midnight Series, Tech Series templates)
• **Epic** -- Premium items with special effects (e.g., Holo Prismatic, Carbon Elite)

Making a Purchase

1. Browse the Store and tap on an item 2. Review the details and price 3. Confirm with Face ID, Touch ID, password, or your platform's purchase prompt 4. The purchase processes through Apple App Store or Google Play billing 5. Your item appears in your inventory after the purchase is processed

Your Inventory

To see everything you own:

1. Open the Store 2. Tap the menu icon (top right) 3. Select **My Items** 4. Browse your inventory filtered by category

Owned items show a checkmark or owned state.

Restoring Purchases

If your purchases aren''t showing up (after reinstalling the app or switching devices):

1. Open the Store 2. Tap the menu icon 3. Select **Restore Purchases** 4. Sign in with the Apple ID or Google account used for the purchase if prompted

Having trouble uploading photos? Here are common causes and solutions.

Check Your Connection

Photos require a stable internet connection: - Switch between WiFi and cellular to test - Move to an area with better signal - Wait if you're in a crowded venue with slow data

Photo Access Permissions

Memory Row needs permission to access your photos:

1. Go to your device **Settings** 2. Scroll to **Memory Row** 3. Tap **Photos** 4. Select **All Photos** or **Selected Photos**

If set to "None," the app can't access your camera roll.

Photo Size Issues

Very large photos may have trouble: - Photos over 20MB may fail - Try selecting a different photo - Screenshots are usually smaller and upload well

Storage Space

Low device storage can cause issues: - Check available space in Settings > General > iPhone Storage - Free up space if needed - Close other apps to free up memory

App Issues

Try these steps:

1. **Close and reopen the app** - Swipe up to close Memory Row - Open it again and retry

2. **Restart your device** - Turn your phone off and on - Try uploading again

3. **Update the app** - Check the App Store for updates - Install any available updates

Still Not Working?

If photos still won't upload: 1. Note what happens (error message, spinning, etc.) 2. Try a different photo to test 3. Contact support with details about the issue

Tips for Success

• Upload photos when on stable WiFi
• Avoid uploading during games (venues often have poor signal)
• Add photos later if you're having trouble at the event

Missing notifications about game reminders, comments, or follows? Here's how to fix it.

Check Device Notification Settings

1. Open your device **Settings** 2. Scroll to **Notifications** 3. Find **Memory Row** 4. Ensure notifications are enabled: - **Allow Notifications** - Toggle ON - **Lock Screen** - Check if desired - **Notification Center** - Check if desired - **Banners** - Check if desired

Check In-App Settings

Memory Row may have its own notification preferences:

1. Open Memory Row 2. Go to **Profile** > **Settings** 3. Find **Notifications** 4. Enable the types you want: - Game day reminders - New followers - Comments and likes - Follow requests - Family activity (parental consent requests, linked-teen updates)

Focus Mode / Do Not Disturb

Check if Focus mode is blocking notifications:

1. Open **Settings** > **Focus** 2. Check active Focus modes 3. Add Memory Row to allowed apps if needed

Background App Refresh

Enable background refresh for timely notifications:

1. Go to **Settings** > **General** 2. Tap **Background App Refresh** 3. Ensure it's ON for Memory Row

Reinstall the App

If nothing else works:

1. Delete Memory Row 2. Restart your device 3. Reinstall from the App Store 4. Sign in and enable notifications when prompted

Note on Game Day Reminders

Game day notifications are sent around 9:00 AM on the game date. If you marked attendance after that time, you may not receive the reminder for that game.

Note for Parents

If your teen registers with your email and you already have a Memory Row account, you'll get a "Consent Request" push within seconds. If you don't, check the in-app **Notifications** settings above and confirm system notifications are enabled. The email arrives either way as a backup.

Testing Notifications

After adjusting settings: - Have a friend like or comment on your post - The notification should appear within a few minutes - If it works, your settings are correct

Added a game but can't find it? Here's how to troubleshoot.

Refresh Your Games

1. Go to the **Games** tab 2. Pull down to refresh 3. Wait for the list to reload 4. Check if your game appears

Check Different Views

Your game might be visible in one view but not obvious in another: - **List View** - Scroll through chronologically - **Map View** - Check the correct geographic area - **Timeline View** - Find the right year and month

Filter Issues

If you have filters applied: 1. Look for active filter indicators 2. Clear all filters 3. Check if your game appears 4. The game might be filtered out by sport/league selection

Save Confirmation

When you added the game: - Did you see a save confirmation? - Did the app close or crash during save? - If interrupted, the game may not have saved

Try adding the game again if you're unsure.

Account Sync

Ensure your games are syncing: 1. Check your internet connection 2. Close and reopen the app 3. Pull to refresh 4. Games should sync with the server

Check Game Details

If you can't find a specific game: - Search by team name - Look at the date you attended - Check if it might be under a different sport

Recently Deleted

If you accidentally deleted a game: - Deletions are permanent - You'll need to add the game again - Enter all details fresh

Contact Support

If games are consistently missing: 1. Note approximately when you added them 2. Include team and date information 3. Contact support through the Help Center 4. We can investigate server-side issues

Memory Row can automatically detect when you''re near a sports venue and make it easier to log your game.

How It Works

When you have location services enabled, the app checks if you''re within approximately 500 meters of a known sports venue. If a match is found, you''ll see a banner at the top of the screen.

The Venue Detection Banner

When the app detects you''re at a venue, a banner appears showing:

• "You''re at [Venue Name]"
• The teams playing today (if a game is scheduled)
• A **LOG THIS GAME** button

Tap the button to start the game check-in with your venue and game details pre-filled, saving you time.

Enabling Location Services

For venue detection to work:

1. Go to your device **Settings** 2. Scroll to **Memory Row** 3. Tap **Location** 4. Select **While Using the App** or **Always**

Supported Venues

Venue detection works for stadiums and arenas across all major leagues: MLB, MiLB, NBA, WNBA, NFL, NHL, MLS, and NWSL.

Privacy

• Location data is used only for venue detection within the app
• You can disable location services at any time in your device settings
• If you have **Hide Location** enabled in your privacy settings, your location won''t be shared with other users

Can't access your account? Here are solutions for common login issues.

Forgot Your Password

If you signed up with email:

1. On the login screen, tap **Forgot Password** 2. Enter your email address 3. Check your email for a reset link 4. Follow the link to create a new password 5. Sign in with your new password

If you don't receive the email: - Check spam/junk folders - Verify you're using the correct email - Wait a few minutes and try again

Apple Sign-In Issues

If you use Sign in with Apple: - Ensure you're signed into the correct Apple ID - Try signing out of iCloud and back in - Check Apple's system status for outages

Wrong Email/Account

If you have multiple accounts: - Try other email addresses you might have used - Check if you used Apple Sign-In vs email - Look for welcome emails to identify the right account

Account Appears Locked

If you're receiving errors about account status: 1. Wait 15-30 minutes (temporary locks expire) 2. Reset your password to clear issues 3. Contact support if problems persist

App Won't Load Login Screen

If the app is stuck: 1. Force close the app 2. Restart your device 3. Ensure you're on the latest app version 4. Reinstall if necessary

Data After Login Issues

If you log in but your data is missing: - Pull to refresh on each tab - Check you're in the correct account - Games and content sync from the server

Creating a New Account

If you can't recover your old account: - You can create a new account with a different email - Previous account data cannot be merged - Contact support to discuss options

Getting More Help

For account issues we can't solve here: 1. Go to Help Center > Contact Support 2. Provide your email address 3. Describe the issue in detail 4. Our team will assist you

Need help? Memory Row has a built-in support system with articles, live chat, and ticket tracking.

Accessing the Help Center

1. Go to your **Profile** tab 2. Tap **Settings** 3. Select **Help Center** (under the SUPPORT section)

Help Center Tabs

The Help Center has three tabs:

**Browse** Search and browse help articles organized by category. Use the search icon (magnifying glass) at the top right to find articles on specific topics.

**Chat** Start a live conversation with our support team. Describe your issue, and we''ll work to help you resolve it.

**Tickets** View your open and closed support tickets. If you have unread responses, a badge will show the count. Tap a ticket to see the full conversation history and any updates.

Tips

• Check the Browse tab first -- your question may already be answered
• When chatting with support, include details like what you were doing when the issue occurred
• Keep an eye on the Tickets tab for updates on your open issues

Is Memory Row running slowly or crashing? Try these fixes.

Basic Troubleshooting

**Force close and reopen:** 1. Open your device's app switcher 2. Close Memory Row 3. Wait a few seconds 4. Open the app again

**Restart your device:** 1. Power off your phone 2. Wait 30 seconds 3. Power back on 4. Open Memory Row

Update the App

Running an old version can cause issues: 1. Open the App Store, Google Play, or the test distribution link you used 2. Check for pending updates 3. Update Memory Row if available

Check Storage Space

Low storage affects performance: 1. Check available storage in your device settings 2. Memory Row needs space to cache content 3. Free up space if you're running low

Clear App Cache

Memory Row may cache data that grows over time: 1. You may find cache options in app Settings 2. Or delete and reinstall the app for a fresh start

Network Issues

Slow networks cause slow loading: - Try switching between WiFi and cellular - Move to an area with better signal - Wait if you're in a congested area

Older Devices

If you have an older phone: - Performance may be limited by hardware - Keep fewer apps open in the background - Keep your operating system updated to the latest supported version

Specific Issues

**Feed not loading:** - Pull down to refresh - Check internet connection - Wait and try again

**Photos loading slowly:** - This is often network-related - Photos load progressively as you scroll - Patience helps on slower connections

**Buttons not responding:** - The app may be processing - Wait a moment before tapping again - Force close if completely frozen

Reporting Crashes

If the app crashes repeatedly: 1. Note what you were doing when it crashed 2. Check if it happens every time 3. Contact support with details 4. Include your device model and OS version

Need help from a real person? Here's how to reach our support team.

Using the Help Center Chat

The fastest way to get help:

1. Go to **Profile** > **Help Center** 2. Tap the **Chat** tab 3. Describe your issue 4. Our chatbot will try to help immediately 5. If needed, you'll be connected to a human agent

Creating a Support Ticket

For complex issues that need investigation:

1. Go to **Profile** > **Help Center** 2. Tap the **Tickets** tab 3. Tap **Create New Ticket** 4. Describe your issue in detail 5. Submit and wait for a response

What to Include

Help us help you faster by providing: - What you were trying to do - What happened instead - Any error messages you saw - Screenshots if relevant - Your device model and iOS version

Ticket Status

Track your support tickets:

| Status | Meaning | |--------|---------| | New | We received your ticket | | Open | A team member is reviewing | | In Progress | We're actively working on it | | Waiting on Customer | We need more info from you | | Resolved | Issue has been addressed | | Closed | Ticket is complete |

Response Times

We aim to respond to tickets within 24-48 hours. Complex issues may take longer to investigate.

Checking for Replies

When we respond: - You may receive a push notification - Check the Tickets tab for updates - Reply directly within the ticket

Tips for Faster Resolution

• Be specific about the problem
• Include steps to reproduce the issue
• Check if the issue is covered in these help articles first
• One issue per ticket helps us track problems

Emergency Issues

For urgent account security issues: - Use the chat for faster initial response - Clearly state it's urgent - Provide account verification details

We're here to help you get the most out of Memory Row!